Refund policy

Effective Date: July 23, 2026

Thank you for shopping at SOLI Outdoors. We want you to be completely satisfied with your purchase. If you need to return a product or request a refund, please review our Returns & Refunds Policy below.

1. Eligibility for Returns

1.1. Products Eligible for Returns: We accept returns for products that meet the following criteria: a. The product is in original, "like new" condition and undamaged. b. The product is accompanied by the original packaging and accessories. c. The return is initiated within the time frame specified in Section 2.

1.2. Non-Returnable Items: Certain items are not eligible for return, including:

a.  Used products, including but not limited to items that are sandy, dirty, or stained.

b.  Gift cards or digital products.

1. Return Process and Time Frame

2.1. Return Initiation: To initiate a return, please contact our customer support team within 30 days from the date of delivery. You can reach us by email at support@solioutdoors.com.

2.2. Return Authorization: Our customer support team will confirm your return eligibility and provide instructions, including the return shipping address.

2.3. Return Shipping: You may choose either of the following options:

a.  Pre-paid return label: We will email you a pre-paid return shipping label. If you use our label, a return shipping charge will be deducted from your refund: $35 for canopies and $15 for accessories.

b.  Ship it yourself: You may avoid these charges by shipping the return at your own expense to the address we provide. We recommend using a courier with tracking and retaining proof of shipment, as we cannot issue refunds for returns lost in transit.

Return shipping charges do not apply when the return is due to an error on our part (for example, a damaged, defective, or incorrect item).

2.4. Condition of Returned Products: The returned product must be in its original condition and packaging. We reserve the right to refuse returns that do not meet these criteria or are received after the specified time frame.

1. Refund Process

3.1. Refund Method: If the returned product meets our eligibility criteria, we will process a refund to the original payment method or provide store credit, as mutually agreed upon.

3.2. Refund Timing: Once we receive and inspect the returned product, we will process the refund within 14 business days. Please allow an additional 3–5 business days for the refund to appear in your account, depending on your bank or payment provider.

3.3. Original Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.

1. Exchanges

4.1. Exchange Process: We do not offer direct exchanges. If you would like a different item, please return the original item following the process in Section 2 and place a new order for the desired item.

1. Damaged or Defective Products

5.1. Reporting: If you receive a damaged or defective product, please contact our customer support team within 14 days from the date of delivery. We may request supporting evidence, such as photographs, to assess the issue.

5.2. Resolution: Depending on the nature of the issue, we will provide a replacement, repair, or refund. No return shipping charges apply in these cases.

1. Contact Us

6.1. If you have any questions about our Returns & Refunds Policy, please contact our customer support team at support@solioutdoors.com. We are here to assist you and ensure your satisfaction.

Please note that this Returns & Refunds Policy is subject to change. The revised policy is effective as of the date listed above.