Returns & Refunds Policy of SOLI Outdoors
Effective Date: November 3, 2023
Thank you for shopping at SOLI Outdoors. We want you to be completely satisfied with your purchase. If you need to return a product or request a refund, please review our Returns & Refunds Policy outlined below.
- Eligibility for Returns
1.1. Products Eligible for Returns: We accept returns for products that meet the following criteria: a. The product is in its original condition, unused, and undamaged. b. The product is accompanied by the original packaging, and accessories. c. The return is initiated within the specified time frame mentioned in section 2.
1.2. Non-Returnable Items: Certain items are not eligible for return, including:
a. Used products including but not limited to items that are sandy, dirty or stained.
b. Gift cards or digital products
- Return Process and Time Frame
2.1. Return Initiation: To initiate a return, please contact our customer support team within 30 days from the date of delivery. You can reach us by email@example.com.
2.2. Return Authorization: Our customer support team will provide you with instructions on how to proceed with the return.
2.3. Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method and retaining proof of shipment.
2.4. Condition of Returned Products: The returned product must be in its original condition and packaging. We reserve the right to refuse returns that do not meet these criteria or are received after the specified time frame.
- Refund Process
3.1. Refund Method: If the returned product meets our eligibility criteria, we will process a refund using the original payment method or provide store credit, as mutually agreed upon.
3.2. Refund Timing: Once we receive and inspect the returned product, we will process the refund within 14 days. The timing for the refund to reflect in your account may vary depending on your bank or payment provider.
4.1. Exchange Process: We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined in section 2 and place a new order for the desired item.
- Damaged or Defective Products
5.1. Reporting Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 14 days from the date of delivery. We may request supporting evidence such as photographs to assess the issue.
5.2. Resolution: Depending on the nature of the issue, we will provide a replacement, repair, or issue a refund for the damaged or defective product. Our customer support team will guide you through the resolution process.
- Contact Us
6.1. If you have any questions, concerns, or requests related to our Returns & Refunds Policy, please contact our customer support team by firstname.lastname@example.org. We are here to assist you and ensure your satisfaction.
Please note that this Returns & Refunds Policy is subject to change. The revised policy will be effective as of the updated date mentioned at the beginning of the policy.